How do I contact Optus tech support?
Ask us how on 1800 555 937.
Why is my Optus Internet not working?
Visit Check Network Status > Outages > Fixed Outages to see any known issues with our network in your area. Check your account balance and due date. If it is overdue, your service may be restricted. See Report a payment / restore your service.
How do I contact Optus NBN?
Call 1300 652 080 to speak with an Optus nbn expert.
Can you call Optus 24 7?
The easiest way to contact us for help & support is to message us 24/7 in My Optus app & My Account.
How do I report a fault with Optus?
Once you are safe from the hazard or risk please contact us immediately on our hotline on 1800 505 777 if the issue you wish to report places you or the public at risk.
How do I reset my Optus modem?
Restore factory default settings Turn the back of your modem towards you. Tap and hold the Factory reset button for about 7 seconds using a sharp-pointed object (such as a paper clip). Wait while your modem restores the factory default settings.
How do I reset my Optus internet?
Turn off the power at the back of both devices, wait 10 seconds and turn on the power for the modem first, then the gateway. Wait a few minutes for the devices to restart which will reset your connection.
Why is my Optus NBN not working?
What to do if NBN not working?
Turn off power to the nbn™ connection box and contact your phone and internet provider. Alternating red/blue There may be a line fault, such as an off-hook telephone. Disconnect all non-compatible devices from telephone wall sockets. If that doesn’t work, contact your phone and internet provider.
What lights should be on Optus modem?
Connection light display
| Status | Action |
|---|---|
| Solid / blinking red | • There is no connection to the nbn network • Message us or call 133 937 for help |
| Blinking blue | • The Device is in the process of setting up • Wait for the light to turn steady blue then test your internet connection |
| Solid blue | • The Device is connected |
Why would my internet not be working?
1. Check for Physical Connectivity Issues. Sometimes internet connection may fail due to simple things like a loose or unplugged network cable, modem, or router. If you’re on a wireless network, your computer’s wireless network interface card might be turned off.
Why is my internet modem not working?
A lot of internet issues can be remedied quickly by simply restarting your modem and router. It’s an easy fix that’s always worth a shot. To restart your modem and router, unplug the power cable for 10 seconds and plug it back in. The equipment will take a few minutes to reboot.
Why is my Optus nbn not working?
Why is my nbn connected but no internet?
If the nbn™ device looks connected, but there’s still no internet connection, it’s advised to check out our BYO router guide or call our Customer Service Team on 1300 880 905. For no internet connections that persist through troubleshooting, check the lights on your nbn™ installed device.