What are premium and information services on My O2 bill?
The services include entering competitions, donating to charity and voting on TV talent shows. You’ll pay for the service through your mobile bill or from your Pay As You Go credit. Services that use premium texts include: Sending messages to radio stations.
How do I stop extra charges on O2?
You can choose to remove your Spend Cap by calling customer service (8002 for free from your O2 mobile) or through our webchat lower down this page. You can buy a one-off or recurring Bolt On if you need to extra minutes, texts or data.
Can O2 block premium texts?
The most common way to unsubscribe is to text STOP or STOP ALL to the number given in the premium message. This might be different to the number used to send you the message. It’ll be a five digit number. Within 24 hours, you’ll get a free text confirming that the subscription has been stopped.
What is premium service?
Premium service is a level of customer service that extends beyond basic service activities described above. These are value-added services and are fair game for monetization.
What are premium mobile numbers?
Premium rate numbers are a sub-set of numbers under the wider banner of ‘non-geographic’ numbers and start with the prefixes 09, 118, 0871, 0872 and 0873. They’re usually used for services such as weather information or for competitions and are described as ‘premium rate’ because they’re far from cheap to call.
How do I cancel premium text messages?
How do I stop a premium rate subscription SMS/text service? To unsubscribe from a premium rate subscription service (a service where there is a recurring charge), send a text to the short code number for the service. Text the word STOP. Do not text any other words as it could result in you receiving even more texts.
Why is a premium number calling me?
Premium-rate telephone numbers are telephone numbers that charge callers higher price rates for select services, including information and entertainment. A portion of the call fees is paid to the service provider, allowing premium calls to be an additional source of revenue for businesses.
How do I stop premium messages?
Contact your mobile phone provider Then contact your mobile service provider and ask them to block this premium SMS contact from your phone. There – this should successfully block those premium SMS messages.
Why is my phone bill so high?
Fees and surcharges Many phone carriers charge fees on top of your regular bill. These may include late, early termination, restoration of service fees, or others. Some phone carriers also tack on “monthly” or “service” fees or even illegally cram bills to increase revenue.
What is a premium charge?
A premium is a sum of money that you pay regularly to an insurance company for an insurance policy.
What does premium customer service mean to you?
How do you know if a number is premium?
How do premium phone numbers work?
What are premium rate numbers? Premium rate numbers have long been a staple of the telecom industry. These numbers charge a higher than normal rate and part of that extra charge is paid to the service provider, enabling businesses to be funded via the calls.
Can I be charged for receiving a text message?
Companies can charge customers for receiving text messages – anything from competitions, the lottery through to dieting – by simply adding the cost directly to mobile phone bills. These are known as premium rate text messages.
Can you get scammed by calling a number?
There were nearly 26 billion scam calls in 2019, according to data collected by YouMail, and scammers are getting smarter. Now they are using a technique called spoofing to make it easier to scam you. Spoofing is when someone makes your phone number pop up on a caller ID when it really isn’t you that’s making the call.