What is special about Mumbai Dabbawala?
A unique lunch box delivery system, the network transports freshly cooked meals from homes to offices in Mumbai, via bicycles and trains. What makes the dabbawalas special is the fact that the empty boxes are returned in the afternoon, and despite serving 2,00,000 people with a network of about 5,000 mistakes are rare.
Why is dabbawala successful?
Speed, precision and unfailing commitment to the job at hand – these are the defining features of the successful business model of ‘dabbawalas of Mumbai’. Catering to over 2 lakh customers, the dabbawalas deliver the lunchboxes to their destinations with clockwork regularity.
What have kept the dabbawalas alive?
Their creativity and ingenuity have kept them alive. When telephones services were at a premium in India, the dabbawalas encouraged housewives to use their system to communicate with their spouses by placing little chits inside their boxes. The husbands enjoyed the chits as much as the food.
What is the motto of dabbawalas?
“No excuses” is their motto. Dedication. It took more than 100 years for dabbawalas to get the recognition they deserved.
Do dabbawalas make food?
Unlike Deliveroo and Uber Eats – or India’s home-grown equivalents, such as Swiggy and Runnr – dabbawalas do not deliver restaurant food. Instead, they pick up home-cooked meals – mostly from the customers’ own houses – and deliver them to their workplace in time for lunch.
Why is it called tiffin?
Etymology. In the British Raj, tiffin was used to denote the British custom of afternoon tea that had been supplanted by the Indian practice of having a light meal at that hour. It is derived from “tiffing”, an English colloquial term meaning to take a little drink.
What should I bring to a tiffin?
For the bottom layer: Usually a carbohydrate, this is the foundation for the flavor-packed foods in the middle and top layer. Try a piece of bread, basmati rice, or homemade naan. For second layer: The second largest layer usually contains something refreshing like a pickle or salad.
What is the strategy of Mumbai Dabbawala?
Product in the Marketing Mix Of Mumbai Dabbawala : Mumbai Dabbawala is an integral part of Mumbai as life without them is inconceivable. It is actually a delivery system where a dabbawala collects lunch box from a particular place and delivers it to his customer’s workplace and again returns it back on the same day.
How did Mumbai Dabbawala start?
They belonged to different communities, and therefore had different types of tastes, which could only be satisfied by their own home-cooked meals. So, in 1890, Mahadeo Havaji Bachche started a lunch delivery service in Bombay with about a hundred men. This proved to be successful, and the service grew from there.
Do tiffins keep food hot?
How long do tiffins keep my food cold or hot? They will keep food hot or cold for around an hour. However, for cold food items, you can put an ice pack in the middle tier to keep them cool.
What is tiffin food?
Tiffin is an Indian English word for a type of meal. It refers to a light breakfast or a light tea-time meal at about 3 p.m., consisting of typical tea-time foods. In certain parts of India, it can also refer to the midday luncheon or, in some regions of the Indian subcontinent, a between-meal snack.
What is the secret behind the success of the dabbawalas trade?
What are the two secrets of the Dabbawallahs unity?
He said just two thoughts; “work is worship” and “customer is God” are driving the 125 year old institution.