Who is the governing body of energy companies?
As the energy market regulator, Ofgem is the government body standing between energy suppliers and customers. Ofgem is the organisation that ensures that any new energy company complies to certain standards, or that energy companies are responding to complaints and fulfilling their social and environmental obligations.
Can I speak to Ofgem?
If you have an enquiry relating to Ofgem’s policies or functions, contact us at [email protected], on 020 7901 7295 or at the addresses below.
Is Ofgem a government body?
Who we are. Ofgem is Great Britain’s independent energy regulator. We work to protect energy consumers, especially vulnerable people, by ensuring they are treated fairly and benefit from a cleaner, greener environment.
Who can I complain to about my energy supplier?
Complain to Ofgem if you can’t resolve an issue with a network operator or a comparison website accredited by the Ofgem Confidence Code. Energy Ombudsman complaints form or call 0330 440 1624.
Who is UK energy regulator?
The Office of Gas and Electricity Markets (Ofgem) regulates the monopoly companies which run the gas and electricity networks. It takes decisions on price controls and enforcement, acting in the interests of consumers and helping the industries to achieve environmental improvements.
How can Ofgem help me?
Actions Ofgem takes about complaints Citizens Advice and the Energy Ombudsman can. We licence energy companies and make sure they stick to the rules of their licence and other duties the government sets or is the law. For example, consumer protection and competition laws.
Who is the ombudsman for energy?
Who regulates energy suppliers in UK?
Ofgem
The Office of Gas and Electricity Markets (Ofgem) regulates the monopoly companies which run the gas and electricity networks. It takes decisions on price controls and enforcement, acting in the interests of consumers and helping the industries to achieve environmental improvements.
What is the difference between Ofgem and GEMA?
GEMA. Our governing body is the Gas and Electricity Markets Authority and is referred to as GEMA, the Authority, or the Ofgem Board. It comprises non-executive and executive members, and a non-executive chair. Members are appointed by the Secretary of State at the Department for Business, Energy and Industrial Strategy …
Who is Ofgem accountable to?
Parliament
Ofgem is an independent regulator, accountable to Parliament, working in the broader context of the energy sector and mostly funded by consumers.
Who do I complain to about energy suppliers?
the energy ombudsman
You can complain to the energy ombudsman after complaining to your supplier if you: have a letter of deadlock and aren’t happy with the decision. didn’t get a decision letter or letter of deadlock within 8 weeks.
When can I complain to the energy ombudsman?
You must complain to the ombudsman within 12 months of your supplier telling you their decision. If your supplier hasn’t given you a decision you might have longer than 12 months, but it’s still worth complaining as soon as you can.
Who do I complain to about my energy supplier?
You can complain to the energy ombudsman after complaining to your supplier if you: have a letter of deadlock and aren’t happy with the decision. didn’t get a decision letter or letter of deadlock within 8 weeks.
How long does the energy ombudsman take to make a decision?
Your provider has six to eight weeks – depending on which one you use – to resolve your complaint. This is to give them enough time to assess the situation and the evidence to find an appropriate resolution. During that time, they could contact you for more information.
Who are Energy UK?
About us. Energy UK is the trade association for the GB energy industry with a membership of over 100 suppliers, generators, and stakeholders with a business interest in the production and supply of electricity and gas for domestic and business consumers. Our membership covers over 90% of both UK power generation and the energy supply market…
What does the Energy UK Board do?
All strategic decisions on behalf of Energy UK member organisations rest ultimately with the Energy UK Board. It is chaired by Lord John Hutton and made up of senior representatives from across the industry. Energy UK has a wide committee structure in which our members’ discuss various issues, from Retail to Generation to Strategic policy.
Who makes strategic decisions on behalf of Energy UK?
All strategic decisions on behalf of Energy UK member organisations rest ultimately with the Energy UK Board. It is chaired by Lord John Hutton and made up of senior representatives from across the industry.
What is Energy UK’s committee structure?
It is chaired by Lord John Hutton and made up of senior representatives from across the industry. Energy UK has a wide committee structure in which our members’ discuss various issues, from Retail to Generation to Strategic policy.